Dissatisfied Customer

I purchased a Lenovo Laptop in February 2018 from Makro. The salesman told me that the Lenovo has a 1 year guarantee and a 2 year warranty. I asked him to give me the warranty in writing but he assured me that the promotion for the 2 year warranty was only for that specific weekend as Makro is running a special. I asked him on numerous about the warranty and he said if I do have a problem I should asked for him. I decided to buy 2 Laptops because of the 2 year warranty. On the 16 of April 2019 I phoned Makro Woodmead because I was experiencing a problem with one of the laptops. They asked us to bring it in, so I did on the 17 of April. I spoke to Daphney and she said the warranty was only for 1 year. Her manager Mr Flippie Spies called me and insisted that the warranty was for one year. I told him, he needed to investigate the matter because that was false advertising on the part of the salesman. The general manager Ross phoned me on the 29 April 2019 notifying me that there was a 2 year warranty and the computer will be sorted out. I did tell them that my daughter is in urgent need of her computer as she is studying Computer Science. I phoned Ross on numerous occasions complaining about their service so he then referred me to Kobus and Sadia Mohammed who I should call as they would sort out the problem. I phoned on numerous occasions to the Woodmead branch to speak to Daphney and Aubery. I phoned the Woodmead branch for two weeks trying to get help from Aubrey but he did not answer calls or emails. Poor service. I had to call Kobus and Sadia so I could get assistance. Daphney called me on the 18th of May assuring me that the hard drive which was ordered would be at the supplier on Wednesday the 22nd of May. I waited for Aubery and Daphney to call but they didn’t so I called in the 24th of May . I was told by Aubrey that the hard drive was ordered from overseas and had not arrived. He also told me that he was not sure when the hard drive will arrive. I told him that they need to give me a new computer because my daughter is currently writing mid year exams and she needs her computer. Aubrey promised to speak to his senior and call back but he didn’t. I am waiting for approximately 1 month and two weeks for Makro to assist me. I have made over 50 calls to date to all the different people named above. To date no helped received. DISSATISFIED CUSTOMER