Dissatisfied

So I wanted to buy an ITEM- However I prefer to purchase in store rather than online - I called the Makro Cornubia - I believe it went to head office- I asked if I get free delivery - she rep**** Yes as long as its over R500- I told her yes it is. However am buying in store. She said I will still get it free delivery - when I went to the store and he consultant says no I would not get free delivery its only online. - this is so unfair - as much as I prefer to buy in store had I been advised correctly I would of considered to make the purchase online for the free delivery and save my petrol as well