1 reviews | Active since Jan 2026
Dissatisfaction with Makro & No Resolution to Fix my QLED TV
Dear Makro and TCL Support Team,
I am writing to formally express my dissatisfaction with the service I have received in relation to my TCL QLED TV, for which I paid for an extended warranty.
My TV has not been working for over a week, and despite engaging with Makro’s call centre daily since Friday (16 Jan 2026), this matter remains unresolved.
I was advised that there is a two-day turnaround time, however this has not been honoured. More concerning is the fact that:
Multiple agents I have spoken to have either cut the call, or
Failed to call me back as promised, despite repeated follow-ups from my side.
To date, no meaningful feedback or resolution has been provided, and my TV is still not functional.
This level of service is unacceptable. I have paid for an extended warranty specifically to avoid situations like this, yet the service has not been delivered, and the lack of accountability and follow-through has been extremely frustrating.
Should this matter not be resolved urgently, I will have no choice but to escalate the complaint to the relevant consumer ombudsman, as I have paid for a service that has not been fulfilled.
I expect:
Immediate feedback on the status of my repair/replacement, and
A clear resolution timeline.
Please treat this matter with the urgency it warrants.
The extended warranty was purchased directly through Makro, which makes Makro fully accountable for managing the end-to-end service, including coordination with the supplier. As a customer, I should not be impacted by internal delays or dependencies between Makro and its suppliers.
What is particularly concerning is:
The lengthy delay with no proactive updates
The lack of a clear job number, timeline, or resolution date
The ongoing uncer*****y despite this being a paid extended warranty
At this stage, “awaiting a job number from the supplier” does not explain why there has been such a prolonged delay, nor does it provide any reassurance that this matter is being treated with urgency.
I require:
Immediate confirmation of the job number
A clear resolution timeline (repair or replacement)
Escalation of this matter, as the current level of service falls well below acceptable standards
Please treat this matter with the urgency it warrants and provide a concrete update rather than a holding response.
I look forward to prompt resolution.
The extended warranty was purchased directly through Makro, which makes Makro fully accountable for managing the end-to-end service, including coordination with the supplier. As a customer, I should not be impacted by internal delays or dependencies between Makro and its suppliers.
What is particularly concerning is:
The lengthy delay with no proactive updates
The lack of a clear job number, timeline, or resolution date
The ongoing uncer*****y despite this being a paid extended warranty
At this stage, “awaiting a job number from the supplier” does not explain why there has been such a prolonged delay, nor does it provide any reassurance that this matter is being treated with urgency.
I require:
Immediate confirmation of the job number
A clear resolution timeline (repair or replacement)
Escalation of this matter, as the current level of service falls well below acceptable standards
Please treat this matter with the urgency it warrants and provide a concrete update rather than a holding response.
I look forward to prompt resolution.
Viksha
Viksha