NM
Nokulunga M
1 reviews | Active since Jan 2026
12 Jan 2026, 21:25
Dissatisfaction with a service.
I am writing to express my dissatisfaction with the poor service I have received regarding a faulty phone I returned.
I purchased two phones online, and unfortunately one of them was faulty. I returned the faulty device on 29 December, but to date (12 January) I have received no clear feedback or progress update. I have been repeatedly referred back and forth between Vodacom and Makro Cornubia, with neither party taking responsibility or providing a resolution.
This situation has been extremely frustrating and unacceptable, especially given the time that has already passed since the return. I expected a reasonable turnaround time and proper communication, neither of which has been provided.
Helpful (0)
Replies (9)0
Replies (9)
Makro's replyOfficial
13 Jan 2026, 09:18Hi Nokulunga,
We apologize that your product was faulty and the lack of communication.
Kindly provide us with your order number so that we can follow up on your return request.
Regards,
Makro social media team.
We apologize that your product was faulty and the lack of communication.
Kindly provide us with your order number so that we can follow up on your return request.
Regards,
Makro social media team.
Makro's reply13 Jan 2026, 09:18
Official
Hi Nokulunga,
We apologize that your product was faulty and the lack of communication.
Kindly provide us with your order number so that we can follow up on your return request.
Regards,
Makro social media team.
We apologize that your product was faulty and the lack of communication.
Kindly provide us with your order number so that we can follow up on your return request.
Regards,
Makro social media team.
NM
Nokulunga M's updateReviewer Update
15 Jan 2026, 07:00My order number is OD***
NM
Nokulunga M's update15 Jan 2026, 07:00
Reviewer Update
My order number is OD***
Makro's replyOfficial
15 Jan 2026, 10:44Hi Nokulunga,
We apologize for the delay of your repair and the lack of communication.
We have reached out to the store and requested for feedback, regarding the repair.
We will provide you with feedback as soon as it is received.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
We apologize for the delay of your repair and the lack of communication.
We have reached out to the store and requested for feedback, regarding the repair.
We will provide you with feedback as soon as it is received.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
Makro's reply15 Jan 2026, 10:44
Official
Hi Nokulunga,
We apologize for the delay of your repair and the lack of communication.
We have reached out to the store and requested for feedback, regarding the repair.
We will provide you with feedback as soon as it is received.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
We apologize for the delay of your repair and the lack of communication.
We have reached out to the store and requested for feedback, regarding the repair.
We will provide you with feedback as soon as it is received.
We apologize for the inconvenience caused.
Regards,
Makro social media team.
NM
Nokulunga M's updateReviewer Update
15 Jan 2026, 13:48A repair ? I must pay the full price for a repaired phone that I did not use .I notified Makro same time after receiving the device that its faulty.
Come on Makro you can do better than that
Come on Makro you can do better than that
NM
Nokulunga M's update15 Jan 2026, 13:48
Reviewer Update
A repair ? I must pay the full price for a repaired phone that I did not use .I notified Makro same time after receiving the device that its faulty.
Come on Makro you can do better than that
Come on Makro you can do better than that
Makro's replyOfficial
15 Jan 2026, 16:12We are awaiting feedback , once feedback is provided you will be notified.
Makro's reply15 Jan 2026, 16:12
Official
We are awaiting feedback , once feedback is provided you will be notified.
NM
Nokulunga M's updateReviewer Update
16 Jan 2026, 09:08 Makro, you have truly gone downhill. This is beyond frustrating. I escalated this issue on Monday, and it’s now Friday with no feedback whatsoever.
I bought this phone for my daughter, and she has now gone to boarding school without a phone. I cannot communicate with her because of your failure to assist. This level of service is unacceptable.
I bought this phone for my daughter, and she has now gone to boarding school without a phone. I cannot communicate with her because of your failure to assist. This level of service is unacceptable.
NM
Nokulunga M's update16 Jan 2026, 09:08
Reviewer Update
Makro, you have truly gone downhill. This is beyond frustrating. I escalated this issue on Monday, and it’s now Friday with no feedback whatsoever.
I bought this phone for my daughter, and she has now gone to boarding school without a phone. I cannot communicate with her because of your failure to assist. This level of service is unacceptable.
I bought this phone for my daughter, and she has now gone to boarding school without a phone. I cannot communicate with her because of your failure to assist. This level of service is unacceptable.
NM
Nokulunga M's updateReviewer Update
17 Jan 2026, 09:42I am still waiting for a response and a resolution to my query.This delay is unacceptable and reflects extremely poor service from Makro Online. The lack of communication and accountability is frustrating and disappointing, especially for a company of your size.If Makro Online is unable to provide reliable customer support, then customers should be informed upfront. At this point, I expect an urgent response and a clear resolution to my issue.Please treat this matter with the seriousness it deserves.
NM
Nokulunga M's update17 Jan 2026, 09:42
Reviewer Update
I am still waiting for a response and a resolution to my query.This delay is unacceptable and reflects extremely poor service from Makro Online. The lack of communication and accountability is frustrating and disappointing, especially for a company of your size.If Makro Online is unable to provide reliable customer support, then customers should be informed upfront. At this point, I expect an urgent response and a clear resolution to my issue.Please treat this matter with the seriousness it deserves.
NM
Nokulunga M's updateReviewer Update
19 Jan 2026, 19:49I am extremely disappointed with the level of service I have received from Makro. The continued lack of feedback and failure to resolve my query clearly demonstrates how little regard you have for your customers.Despite following up, my issue remains unresolved and has been completely unattended. This experience has been frustrating and unacceptable, and it reflects very poorly on your customer service standards.
NM
Nokulunga M's update19 Jan 2026, 19:49
Reviewer Update
I am extremely disappointed with the level of service I have received from Makro. The continued lack of feedback and failure to resolve my query clearly demonstrates how little regard you have for your customers.Despite following up, my issue remains unresolved and has been completely unattended. This experience has been frustrating and unacceptable, and it reflects very poorly on your customer service standards.
Makro's replyOfficial
20 Jan 2026, 12:36Hi Nokulunga,
We would like to update you regarding the matter at hand.
Please note that it is still pending, as was communicated last week. The team has advised that the delay is due to reasons they are currently addressing, and we are awaiting further clarification from them.
We understand that this situation may be inconvenient, and we sincerely appreciate your patience while we continue to follow up.
Rest assured, we are monitoring the progress closely and will provide you with any new information as soon as it becomes available.
Best regards,
Makro Social Media
We would like to update you regarding the matter at hand.
Please note that it is still pending, as was communicated last week. The team has advised that the delay is due to reasons they are currently addressing, and we are awaiting further clarification from them.
We understand that this situation may be inconvenient, and we sincerely appreciate your patience while we continue to follow up.
Rest assured, we are monitoring the progress closely and will provide you with any new information as soon as it becomes available.
Best regards,
Makro Social Media
Makro's reply20 Jan 2026, 12:36
Official
Hi Nokulunga,
We would like to update you regarding the matter at hand.
Please note that it is still pending, as was communicated last week. The team has advised that the delay is due to reasons they are currently addressing, and we are awaiting further clarification from them.
We understand that this situation may be inconvenient, and we sincerely appreciate your patience while we continue to follow up.
Rest assured, we are monitoring the progress closely and will provide you with any new information as soon as it becomes available.
Best regards,
Makro Social Media
We would like to update you regarding the matter at hand.
Please note that it is still pending, as was communicated last week. The team has advised that the delay is due to reasons they are currently addressing, and we are awaiting further clarification from them.
We understand that this situation may be inconvenient, and we sincerely appreciate your patience while we continue to follow up.
Rest assured, we are monitoring the progress closely and will provide you with any new information as soon as it becomes available.
Best regards,
Makro Social Media