Dissapointment at Makro Online store

Item: Makro
Rating: 1
Author: Reina B

I've made a purchase online. When I received the confirmation email, I realised that one of the items is "in store only". How is that possible. I emailed them immediately to ask for help. After a week, still no reply. Then I phoned customercare. The irritated operator wasn't able to tell me what to do with the "in store only" item and not able to tell me when I will receive my order. The 10 minutes call was a total waste of money and time. I love it to shop online, but this was a VERY BAD experience...

Helpful (0)

Replies (1)

Makro's replyOfficial

17 Dec 2019, 11:29

Good day ,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.

We respect and value our customers and therefore this matter will be our priority.

Please note that we have received your complain and we will look into the matter, address it internally with relevant departmental individuals and relay back to you with feedback within the next 24-48hrs.

Once again we do apologize for the inconvenience caused and service received herein.

Hope you find the above in order.

Kind regards,
Hellopeter Team

Makro's reply17 Dec 2019, 11:29

Official