DISSAPOINTING SERVICE

i placed an order on 26/11/2022 with makro online for 4 items. the order was a split order so i received 2 items on 01/12/2022. the other 2 items have not been delivered to me yet. when i called the online department, they said that the order could not be located at Makro Springfield and that they would escalate the matter. to date there has been no contact made to advise

been shopping online with makro for a while and I've never encountered an issue before

would appreciate if someone could assist