Dissapointing retail service

<p>I had purchased a Mellware kettle valued at R500 , but was on sale at the the time for R299 in July 2015 from Makro Centurion. In October 2016, the kettle stopped working and would not switch on. I had taken it in to Makro as it has a 2 year warantee. a few weeks later, sometime in November 2016 I had received a credit note for the kettle , apparently the kettle had a factory fault. I had on the very same purchased the very same kettle (brand) at Makro Centurion. it was given to me at R299 . In Feb 2017, the kettle had once again stopped working. I had then taken it in to Makro Centurion. I had said to the makro agent that this is the 2nd time returning the same kind of kettle and I do not want the product back. I had been in contact with Makro and Spoke to a manger named Ponso who said the supplier says that the fault is on the switch and is due to removing the kettle before switiching off. I had explained to the manager that regardless of the suppliers findings , I am not happy with the product and had it for less then 3 months to be blamed for the damage and the fact that I am returning the very same kettle for the 2nd time. I was then told that I do not have a choice and will have to take the kettle back as this was the service providers findings. I did not buy thr kettle from Mellware (the supplier) directly and do not see why I have to go through this much frusrtation for a kettle that I had paid R300 for. I had purchased this kettle from Makro and should only be dealing with Makro, my opinion of the product is poor qaulity. Makro needs to the right thing and give me a credit note as I had also obviuosly bought another kettle. The ref no for my product is ********** . It cannot become my problem if Makro stocks poor quality products. I am a customer of Makro and expect my matter to be resolved by Makro. I would appreciate a soonest response.</p>