Dissapointing Customer Service

I am writing this review to express my dissatisfaction with the Defy Oven I purchased from the Makro Springfield Store.

I purchased the Defy Oven on the 07th of March 2020 just 2 months back. After using the oven 3 times the inner glass cracked whilst we had a chicken roasting in the oven. I was very surprised to see a new Defy Oven with a 3-year Guarantee breaking so soon and for no apparent reason.

Immediately I drove to the store on 29/04/2020 to return the oven the Store the manager advised that returns are closed due to the COVID - 19 regulations in SA, so the Manger gave me an alternative to contacting the Manufacture direct.

After calling the Manufacture they gave me a reference number *** and a link to view the job card online according to the job card the call was logged 29-04-2020 and assigned to the technician on the 29-04-2020 and the appointment was supposed to be on the 30/04/2020.

From 30/04/2020 I was continuously calling back to find out the status they advised that the technician needed spares and then they advised that the technician will contact me shortly but no communication I received till now. This is a very poor communication and very poor customer service.

It has been 6 days that I haven't cooked on a stove I have been using firewood and bricks to cook food, I have an R4000 Defy Oven that's just sitting in my home collecting dust.

I insist to have the damaged Defy Oven replaced or refunded, I am very unhappy about the whole uncomfortable situation, I am very disappointed with this store and product.

I would never recommend anybody to buy from this store any product due to all the inconvenience this caused me.