MJ
Monique J
1 reviews | Active since Feb 2022
21 Jul 2024, 11:45
Dissapointing and only getting automatic messages with zero actual assistance
I was always very happy with makro online shopping,always fast service,fast delivery,accurate scheduled ext,but this time very dissapointed.I ordered 2 orders on the 17th of July,order 1 was as always packed and handed to courier within 1 day and delivered at my house on the 19th.This kind of service is what i am use to with Makro,great service.BUT THEN MY 2ND ORDER ALSO PLACED ON THE 17TH OF JULY IS UNTILL NOW 21 JULY NOT EVEN PACKED YET,the online app stipulated delivery no later than 23July,yet on 21st its not even packed or handed to courier yet.I tried the support team email-only get auto replies back and still no assistance,tried whatsapp assiistance,thats of zero help as they tell me its not packed yet and then close the line,the fact that its not even packed yet is exactly the problem.The order is for mediacal emergency and needed urgently and seems that Makro is now dissapointing me,and I cant rech ANYONE that can help me to URGE THE DELIVERY AS VERY VERY URGENT.only get automatic messages everywhere I try.
Helpful (0)
Replies (2)0
Replies (2)MJ
Monique J's updateReviewer Update
22 Jul 2024, 12:26It is now 22 July,12:20 AND STILL ZERO PROGRESS ON MY ORDER PAID AND CONFIRMED ON 17TH JULY.YOUR DELIVERY DATE WAS SCHEDULED FOR LATEST 23 JULY,BUT ITS NOT EVEN PACKED YET OR HANDED TO COURIER.IVE BEEN ASKING ABOUT THE DELAY AND NO PROGRESS ON THIS ORDER SINCE 19 JULY AND WAS PROMISED YESTERDAY BY THE AGENT THAT CALLED ME FROM HELLO PETER DEPARTMENT THAT MY ORDER WILL BE DELIVERED AT MY HOUSE ON 23 JULY,BUT CLEARLY YOU ARE FAILING AS THE ORDER IS STILL NOT PACKED EVEN NEVER THE LESS HANDED TO COURIER.ITS BEEN AT A STAND STILL SINCE I PAID IT ON 17 JULY.THE ITEM ORDERED IS FOR URGENT MEDICAL EMERGENCY NEEDED-I CANNOT DELAY THIS DELIVERY AND MAKRO IS DISSAPOINTING ME AND FAILING TO DELIVER WICH IS CAUSING MEDICAL CONCERNS FOR MY FAMILY.THIS ITEM IS SUPPOSED TO BE DELIVERED TO MY HOUSE BY LATEST TOMORROW!!!!YOU TOOK MY MONEY AND SINCE THEN ZERO PROGRESS ON ORDER,AND ZERO UPDATES OR ASSISTANCE.ONLY EMPTY PROMISES.UNEXCEPTABLE.
MJ
Monique J's update22 Jul 2024, 12:26
Reviewer Update
It is now 22 July,12:20 AND STILL ZERO PROGRESS ON MY ORDER PAID AND CONFIRMED ON 17TH JULY.YOUR DELIVERY DATE WAS SCHEDULED FOR LATEST 23 JULY,BUT ITS NOT EVEN PACKED YET OR HANDED TO COURIER.IVE BEEN ASKING ABOUT THE DELAY AND NO PROGRESS ON THIS ORDER SINCE 19 JULY AND WAS PROMISED YESTERDAY BY THE AGENT THAT CALLED ME FROM HELLO PETER DEPARTMENT THAT MY ORDER WILL BE DELIVERED AT MY HOUSE ON 23 JULY,BUT CLEARLY YOU ARE FAILING AS THE ORDER IS STILL NOT PACKED EVEN NEVER THE LESS HANDED TO COURIER.ITS BEEN AT A STAND STILL SINCE I PAID IT ON 17 JULY.THE ITEM ORDERED IS FOR URGENT MEDICAL EMERGENCY NEEDED-I CANNOT DELAY THIS DELIVERY AND MAKRO IS DISSAPOINTING ME AND FAILING TO DELIVER WICH IS CAUSING MEDICAL CONCERNS FOR MY FAMILY.THIS ITEM IS SUPPOSED TO BE DELIVERED TO MY HOUSE BY LATEST TOMORROW!!!!YOU TOOK MY MONEY AND SINCE THEN ZERO PROGRESS ON ORDER,AND ZERO UPDATES OR ASSISTANCE.ONLY EMPTY PROMISES.UNEXCEPTABLE.
MJ
Monique J's updateReviewer Update
22 Jul 2024, 17:36So after numerous attempts to get assistance,(by the way your customer care email does not respind its been 4days and also the online support email,its of no use) 4days of pleading assistance to check on te supplier for my order as its not progressing since 17July,after hello peter after every end I could thinknof to get assisted,now,today,22 July your agent tells me that you insist that I cancel and get refunded as the seller is unrespinsive.1 day before delivery date after ive been asking to get assisted for 4 days.cherry on top-you cant let me replace the item,you need to refund and then i can irder another item,BUT EVEN THOUGH THE WHOLE PROCESS IS ON YOUR SIDE THE FAULT AND YOU HAVE BEEN MAKING ME BEG FOR SERVICE FOR 4 DAYS,YOU ARE NOW JUST CONTINUEING AS ITS BEEN 4HOURS SINCE YOU INSISTED THAT I CANCEL AND STILL NOT RECEIVED THE CANCELATIIN CONFIRMATION EMAIL PLUS YOU EXPECT ME TONWAIT ANOTHER 14 DAYS TO GET MY MONEY BACK AFTER I GET THE CANCELATION EMAIL.THIS IS TOTALY ABSURD.BEST PART IS I ACTUALY WANT TO ORDER STILL FROM MAKRO,JUST A DIFFERENT ITEM THAT WOULD ACTUALY BE AVAILABLE,YET YOU STILL CHOOSE TO DELAY IN THE CANCELATION PLUS DELAYING ANOTHER 14DAYS TO GIVE ME MY MONEY BACK.HOW IS IT POSSIBLE THAT YOU CAN TAKE MY MONEY WITHIN A FEW SECONDS WHEN I ORDER,NOT CHECK IF YOUR SELLERS ARE LEGIT,AND YET EXTEND TO 21DAYS IN TOTAL TO GIVE ME MY MONEY BACK.YOU ARE GIVING ME NO CHOISE THAN TO RECONSIDER TO EVER USE MAKRO ONLINE EVER AGAIN.AND UNTILL NOW I HAVE NOT BEEN CONTACTED BY ANYONE TO ASSIST ME OR ANYTHING,ITS LIKE YOU TOOK MY MONEY AND VANISHED.*********,UNEXCEPTABLE,AND IN BREACH OF CONTRACT.
MJ
Monique J's update22 Jul 2024, 17:36
Reviewer Update
So after numerous attempts to get assistance,(by the way your customer care email does not respind its been 4days and also the online support email,its of no use) 4days of pleading assistance to check on te supplier for my order as its not progressing since 17July,after hello peter after every end I could thinknof to get assisted,now,today,22 July your agent tells me that you insist that I cancel and get refunded as the seller is unrespinsive.1 day before delivery date after ive been asking to get assisted for 4 days.cherry on top-you cant let me replace the item,you need to refund and then i can irder another item,BUT EVEN THOUGH THE WHOLE PROCESS IS ON YOUR SIDE THE FAULT AND YOU HAVE BEEN MAKING ME BEG FOR SERVICE FOR 4 DAYS,YOU ARE NOW JUST CONTINUEING AS ITS BEEN 4HOURS SINCE YOU INSISTED THAT I CANCEL AND STILL NOT RECEIVED THE CANCELATIIN CONFIRMATION EMAIL PLUS YOU EXPECT ME TONWAIT ANOTHER 14 DAYS TO GET MY MONEY BACK AFTER I GET THE CANCELATION EMAIL.THIS IS TOTALY ABSURD.BEST PART IS I ACTUALY WANT TO ORDER STILL FROM MAKRO,JUST A DIFFERENT ITEM THAT WOULD ACTUALY BE AVAILABLE,YET YOU STILL CHOOSE TO DELAY IN THE CANCELATION PLUS DELAYING ANOTHER 14DAYS TO GIVE ME MY MONEY BACK.HOW IS IT POSSIBLE THAT YOU CAN TAKE MY MONEY WITHIN A FEW SECONDS WHEN I ORDER,NOT CHECK IF YOUR SELLERS ARE LEGIT,AND YET EXTEND TO 21DAYS IN TOTAL TO GIVE ME MY MONEY BACK.YOU ARE GIVING ME NO CHOISE THAN TO RECONSIDER TO EVER USE MAKRO ONLINE EVER AGAIN.AND UNTILL NOW I HAVE NOT BEEN CONTACTED BY ANYONE TO ASSIST ME OR ANYTHING,ITS LIKE YOU TOOK MY MONEY AND VANISHED.*********,UNEXCEPTABLE,AND IN BREACH OF CONTRACT.