Dissapointed with the couriers you used as they have bad reviews and you continued to use them anyways

I dont know why you used Ram hand to hand couriers as they have very bad reviews. I have been a customer of yours for many years and have never had any issues with you. I used to order and my things would be delivered even before the estimated delivery time. I ordered a phone on the 17th of May and up until now I have not received my phone. I called your contact center on Friday as that was the expected delivery date and was advised to contact ram i contacted them and they said they were at my property and no one was available and that is a lie. When i track my parcel it shows that the parcel is out for delivery at 7:46 and up until now i have not received my parcel