Dissapointed with Return process @Makro online store

We are very disappointed with the service received. A return was requested over a month ago, yet the item was never collected, and no calls were made to the correct contact number originally used.

The company falsely claims delivery attempts were made using incorrect details, causing unnecessary delays. Now we’re being told to submit a new return request—despite the return period expiring due to their own failure to follow through.

A complaint was logged two weeks ago, and we were promised the item would be collected. Since then, we’ve only received an automated SMS, with no real follow-up. This is unacceptable.