Dissapointed in Makro Silver lakes

I bought a flat screen Sinotec tv at Makro Silver lakes Pretoria. It has a 5 year quarantee. On the 3rd of June 2019 it failed to switch on. We took it back to Makro on the 18th of June. I live in Standerton Mpumalanga so customer service told me to take my tv back home and they will send a technician to me. On the 26th of June I sent Makro an email since no technician showed up. They promised to send the technician. Since the 26th of June I have phoned every 3rd day. From the 4th of July I phoned every day. No technician and only promises from Makro customer service. I have copies of all the emails I have sent. I also contacted Makro head office. I hope hellipeter can help.

W M Viviers