Dissapointed customer

I bought a 55 inch smart TV and it was working fine until a few months before it lost the 24 months warranty .I had to try to switch it on a several times before it came on and I called Makro 2020 to report but I was told that it's during the pandemic I have to bring to bring the TV to the store however the TV has a five year warranty and I can report after everything has settled .So on Monday the TV wasn't switching on now I called the customer care and I spoke to Reabetswe ,she requested all the details of the purchase and then we provided the date of the purchase, serial and model number.When she asked for the adress the call got disconnected. We attempted to make the call again but because of load shedding it couldn't go through not even an attempt from Makro to call us back .We called them again on Tuesday to booked a service,I noticed that my airtime is running out and I requested the agent to call me back and I was told that Makro doesn't make outgoing calls. I called them again today 22 September 2022 and I spoke to Lilitha and she told me that they start booking a service from 58 inches ,the first agent never said anything about the inches even when I called the store in 2020 they never said anything about inches.How do you expect me to carry a big TV like that to the store for repairs. The service we are receiving from Makro is really poor given the fact that I spent almost half of my salary to buy the TV and other things as well.