Dissapointed customer

Their packaging is excellent but the delivery times are not accurate you have to be very patient . Worse Part they deliverd wrong parcel to me and to return it it's a mission . I have since the 3rd March try to get hold of Mskro to return the wrong item and get my refund but no reply. When I try call customer service they hang up the call. Makro team if u manage to see my message please I need help. ***