LM
Lerato M
1 reviews | Active since Mar 2013
04 Jan 2016, 08:11
Dissapointed customer
On the 26th December 2015, I arrived at the store around 14h51 to buy my child's school stationary and the store was closed. The exit door was opened for people leaving the store and I also saw people who were trying to use the exit door to enter. This is after I googled the trading hours.The trading hours on your website for public holidays is 09h00-16h00. I was well within the time frame but was surprised to find the place was closed without any notification on your website that you will close early. <br> That was very disappointing.<br> <br> I eventually returned on the 29/12/2015 to buy the stationary.
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Makro's replyOfficial
04 Jan 2016, 08:30Hello Mmamoleboge,
Thank you so much for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
We are sorry that you have been inconvenienced by us.
In retrospect, we have neglected to put up the appropriate signage within the store to alert our customers and this will be addressed going forward.
We have also sent a note through to the Website team for them to check out our notifications to customers regarding store closures.
Please accept our apologies for this, it would never be our intention to disappoint any of our customers.
Assuring you of our best service and attention at all times.
Regards
Mmule Moropa
Thank you so much for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
We are sorry that you have been inconvenienced by us.
In retrospect, we have neglected to put up the appropriate signage within the store to alert our customers and this will be addressed going forward.
We have also sent a note through to the Website team for them to check out our notifications to customers regarding store closures.
Please accept our apologies for this, it would never be our intention to disappoint any of our customers.
Assuring you of our best service and attention at all times.
Regards
Mmule Moropa
Best regards,
Makro's reply04 Jan 2016, 08:30
Official
Hello Mmamoleboge,
Thank you so much for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
We are sorry that you have been inconvenienced by us.
In retrospect, we have neglected to put up the appropriate signage within the store to alert our customers and this will be addressed going forward.
We have also sent a note through to the Website team for them to check out our notifications to customers regarding store closures.
Please accept our apologies for this, it would never be our intention to disappoint any of our customers.
Assuring you of our best service and attention at all times.
Regards
Mmule Moropa
Thank you so much for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
We are sorry that you have been inconvenienced by us.
In retrospect, we have neglected to put up the appropriate signage within the store to alert our customers and this will be addressed going forward.
We have also sent a note through to the Website team for them to check out our notifications to customers regarding store closures.
Please accept our apologies for this, it would never be our intention to disappoint any of our customers.
Assuring you of our best service and attention at all times.
Regards
Mmule Moropa
Best regards,