AV
Al V

1 reviews | Active since Apr 2015

02 Dec 2019, 08:57

Dissapointed customer

Marko poor service, Yesterday I was at the Makro and viewed a TV. Spoke to the sales man and he offered me the TV at a certain price. Gave me all the details about the tv. I told him I am going to get my wife and we will take it. When I came back the price was changed. I asked him you gave me one price confirmed with me and now when my wife and I here to take you increase the price. I was too embarrassed to even argue with him with so much people around, Surely you knew you settled on a price with me and I had to go get my wife, why make me feel embarrassed, like a fool in front of people and tell me something else. I had my son with me and you had 3 other people there with you , even the guy from LG. I am disappointed and will never want to buy from Makro anymore. Makro should stand by their principles if a price is agreed surely it should stick. disappointed customer.

0
Replies (3)
Makro
Makro's reply02 Dec 2019, 11:50
Official
Good day Alvin, 

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Amanzimtoti branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
AV
Al V's update06 Dec 2019, 11:39
Reviewer Update
I had two people call me, One from marketing and one from the Media team. He said he will get back to me and I am still waiting. I cannot believe the service I am getting from Makro. This is bad, terrible from such a big company. I will have to escalate
AV
Al V's update10 Dec 2019, 15:41
Reviewer Update
this is bad no reply as yet