Dissapointed!!!!!!

I order goods from Makro Strubensvalley on 30 November 2021, today, 13 December 2021 the parcel has not left the store. I called yesterday and the call centre agent told me the parcel is with the courier. Today when I called the courier they said when they arrived at the store the parcel was not ready.

When I called the call centre again today they admitted the parcel is still in store but nobody can give me an idea when I am going to receive my parcel that I paid for. I am highly inconvenienced.