Dissapointed

I am disappointed in Makro's after sale experience, logged a ticket on 24/01/2024 ticket number ***. I was then advised the technician will contact me within 3 days. Called again today only to be advised they will re escalate. This is frustrating as I had to dispose the food in the fridge setting me back on my monthly grocery. 7 days later no technician has made contact with me.