Dissapointebin Makro Carnival

Im so dissapointed with Makro at carnival i placed an order Thursday then they we are cancellling 4 items since they dont have in store saturday i call about my order for pick up its still not ready i ask how when you were able to tell me four items are being refunded clearly you were packing my list for them to realise that,i get told i will get it Monday i tel them that will be too late simce i neeeded somethings for Mothers day i ask for them to camcel the order they say they did which till now its not cancelled how *********** can they be i need that order cancelled and my refund processed.