CP
Curtis P
1 reviews | Active since Aug 2019
25 Jan 2025, 10:39
Disrespectful & Appalling After Sales Service
I bought this Gaming Chair via Makro's Online Store and when it was delivered it was damaged, incomplete (Parts missing) and some parts didn't even fit or piece together like they should. So I logged a return on their website (13/01/2025)and they were said that it would be collected on the Thursday (16/01/2025) but they did not and I have been in contact with their customer care call center all week trying to sort this out. At first they told me the supplier's had a problem with transport or drivers( can you believe that was their excuse) and then they kept telling me that they would escalate the matter with management and the supplier would be in contact with me. Up to date I have not received any contact from Markro management not their "supplier" and it's literally 2 weeks later.
So I have to conclude that Makro South Africa does not give a damn about their clients & long time customers after they have taken your money. You just have to deal with or keep whatever junk they delivered to you.
It's really appalling after sales service and disrespectful treatment I've received from them. They didn't even have the decency to reply to my email, all I received was a automated reply on the Monday I sent it and that was it
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Replies (3)CP
Curtis P's updateReviewer Update
30 Jan 2025, 09:02Morning
I'm not exactly sure what this reponse is supposed to achieve, because it doesn't solve my problem or give me any clarity as to why this has happened and is still a continuing problem.
Correct me if I'm wrong, but your turnaround time for the collection of a refund is 4 days right? So why am I still sitting with a damaged & incomplete item almost 3 weeks later?
And why can no one tell me when exactly this will be collected & when I will received this correct & complete order?Coz it does not matter if you apologize for the inconvenience, but offer no solution to the problem.
When can I received the correct & complete item I ordered & paid for a month ago?Can I return to item to one of your stores and get the correct one?Because this is just getting rediculous now
I'm not exactly sure what this reponse is supposed to achieve, because it doesn't solve my problem or give me any clarity as to why this has happened and is still a continuing problem.
Correct me if I'm wrong, but your turnaround time for the collection of a refund is 4 days right? So why am I still sitting with a damaged & incomplete item almost 3 weeks later?
And why can no one tell me when exactly this will be collected & when I will received this correct & complete order?Coz it does not matter if you apologize for the inconvenience, but offer no solution to the problem.
When can I received the correct & complete item I ordered & paid for a month ago?Can I return to item to one of your stores and get the correct one?Because this is just getting rediculous now
CP
Curtis P's update30 Jan 2025, 09:02
Reviewer Update
Morning
I'm not exactly sure what this reponse is supposed to achieve, because it doesn't solve my problem or give me any clarity as to why this has happened and is still a continuing problem.
Correct me if I'm wrong, but your turnaround time for the collection of a refund is 4 days right? So why am I still sitting with a damaged & incomplete item almost 3 weeks later?
And why can no one tell me when exactly this will be collected & when I will received this correct & complete order?Coz it does not matter if you apologize for the inconvenience, but offer no solution to the problem.
When can I received the correct & complete item I ordered & paid for a month ago?Can I return to item to one of your stores and get the correct one?Because this is just getting rediculous now
I'm not exactly sure what this reponse is supposed to achieve, because it doesn't solve my problem or give me any clarity as to why this has happened and is still a continuing problem.
Correct me if I'm wrong, but your turnaround time for the collection of a refund is 4 days right? So why am I still sitting with a damaged & incomplete item almost 3 weeks later?
And why can no one tell me when exactly this will be collected & when I will received this correct & complete order?Coz it does not matter if you apologize for the inconvenience, but offer no solution to the problem.
When can I received the correct & complete item I ordered & paid for a month ago?Can I return to item to one of your stores and get the correct one?Because this is just getting rediculous now
CP
Curtis P's updateReviewer Update
10 Feb 2025, 08:29The item was picked up on 31 January by the courier guy and I haven't received any correspondence for Makro or whoever the supplier is since then.
Now we are once again in week two since collection has taken place and I have to initiate communication. Keep in mind that I ordered this item in December 2024 and I have yet to receive what I ordered or anything concrete to say when exacting will receive the correct item or my money back. Because this is really getting rediculous now, I didn't think that ordering online with Makro would turn into such a nightmare where I'd still be busy trying to just get the correct item almost two months later.
Now we are once again in week two since collection has taken place and I have to initiate communication. Keep in mind that I ordered this item in December 2024 and I have yet to receive what I ordered or anything concrete to say when exacting will receive the correct item or my money back. Because this is really getting rediculous now, I didn't think that ordering online with Makro would turn into such a nightmare where I'd still be busy trying to just get the correct item almost two months later.
CP
Curtis P's update10 Feb 2025, 08:29
Reviewer Update
The item was picked up on 31 January by the courier guy and I haven't received any correspondence for Makro or whoever the supplier is since then.
Now we are once again in week two since collection has taken place and I have to initiate communication. Keep in mind that I ordered this item in December 2024 and I have yet to receive what I ordered or anything concrete to say when exacting will receive the correct item or my money back. Because this is really getting rediculous now, I didn't think that ordering online with Makro would turn into such a nightmare where I'd still be busy trying to just get the correct item almost two months later.
Now we are once again in week two since collection has taken place and I have to initiate communication. Keep in mind that I ordered this item in December 2024 and I have yet to receive what I ordered or anything concrete to say when exacting will receive the correct item or my money back. Because this is really getting rediculous now, I didn't think that ordering online with Makro would turn into such a nightmare where I'd still be busy trying to just get the correct item almost two months later.
CP
Curtis P's updateReviewer Update
13 Feb 2025, 08:29So I sent an email to Dipuo Tsotetsi (the contact person from Makro that rep**** to my last comment) on Monday past and 4 days later still no reply.
It has now been two weeks after the item has been collected and I have yet to get an updated that is not just an apology. No turnaround time, no sense of urgency to sort out a matter that should never have taken this long to sort out in the first place. Just silence from Makro... And what makes it worse, whenever you call the customer care center, no seems to know the person you're referring to (the same person that promised to give you constant feedback on Hello Peter)
At this point I don't even know whether to just give up and ask for a refund or to wait for when they might deliver the correct item, because the consultant I spoke to now said I'm gonna have to have atleast 14 days for a refund( and if I have to go on my past experience, who knows how long that will actually take.
This is so exhausting, we're in month number 3 now and still no joy
It has now been two weeks after the item has been collected and I have yet to get an updated that is not just an apology. No turnaround time, no sense of urgency to sort out a matter that should never have taken this long to sort out in the first place. Just silence from Makro... And what makes it worse, whenever you call the customer care center, no seems to know the person you're referring to (the same person that promised to give you constant feedback on Hello Peter)
At this point I don't even know whether to just give up and ask for a refund or to wait for when they might deliver the correct item, because the consultant I spoke to now said I'm gonna have to have atleast 14 days for a refund( and if I have to go on my past experience, who knows how long that will actually take.
This is so exhausting, we're in month number 3 now and still no joy
CP
Curtis P's update13 Feb 2025, 08:29
Reviewer Update
So I sent an email to Dipuo Tsotetsi (the contact person from Makro that rep**** to my last comment) on Monday past and 4 days later still no reply.
It has now been two weeks after the item has been collected and I have yet to get an updated that is not just an apology. No turnaround time, no sense of urgency to sort out a matter that should never have taken this long to sort out in the first place. Just silence from Makro... And what makes it worse, whenever you call the customer care center, no seems to know the person you're referring to (the same person that promised to give you constant feedback on Hello Peter)
At this point I don't even know whether to just give up and ask for a refund or to wait for when they might deliver the correct item, because the consultant I spoke to now said I'm gonna have to have atleast 14 days for a refund( and if I have to go on my past experience, who knows how long that will actually take.
This is so exhausting, we're in month number 3 now and still no joy
It has now been two weeks after the item has been collected and I have yet to get an updated that is not just an apology. No turnaround time, no sense of urgency to sort out a matter that should never have taken this long to sort out in the first place. Just silence from Makro... And what makes it worse, whenever you call the customer care center, no seems to know the person you're referring to (the same person that promised to give you constant feedback on Hello Peter)
At this point I don't even know whether to just give up and ask for a refund or to wait for when they might deliver the correct item, because the consultant I spoke to now said I'm gonna have to have atleast 14 days for a refund( and if I have to go on my past experience, who knows how long that will actually take.
This is so exhausting, we're in month number 3 now and still no joy