Disrespected by the Makro service department lady!!

I wish there was 0 stars to express the level of disappointment I have for Makro!!! My order is supposed to be delivered today and there is no communication on the shipment whatsoever!! I called earlier and Simon said I should follow up later and gave me a ticket number. I called again at 15:29pm and the lady said there is nothing she can help me with and she can't even follow up because she doesn't even know the market place contact details, what is this???! I ordered from Makro and no market place, so who's supposed to get market place contact details? I wanted her name and she immediately hung up on me, is this how you treat your customers? I had plans for that order, it's Xmas presents for my kids and from the 24th of December I won't be home, so tou tell me where and to who will you deliver this items to. I disgusted by the level of treatment I received from this lady agent of yours !! Please get my order here before end of business today the 23rd of December 2024 as per the instruction I received when placing my order!!!