Disrespect for customers and poor service

We bought a 65 inch television set in October in less than a month the screen became faulty. I logged a call with Makro and they referred me to the supplier.

The supplier referred me back to Makro saying they cannot diagnose a tv set without sending someone for an assessment. I have called Makro every second day for the past 4 weeks and each time, someone promises to do something.

My issue was ultimately assigned to a consultant (Mpho) 2 weeks into the query and advised someone will be sent. They took the address, including nearest landmarks to ensure the agent doesn't get lost.

When we followed up on Monday, we are now told that agents are not allowed/ available to attend to our area and we need to explore courier services for them to assess the television. Why were we not told this from the beginning? and why pursue these empty promises for close to a month? This was the last we heard from them.

I do not understand why the consultants **** about arranging someone to assess the television. I will not even go into the amount of times they never called back as promised.

I have lost all faith in Makro as a brand, most importantly one that has respect for its customers.