1 reviews | Active since Jan 2017

19 May 2017, 22:06

Disrespect for customers

<p>I arrived at Makro cape gate with my friend at 17h15 on 18 May 2017 to do my monthly shopping .</p> <p>We had a lot to buy and 18pm(closing time) came while we still inside the shop shopping.To my surprise I saw almost the whole store following us while concluding my shopping .I had no problem with that as they were just accompanying me and acting as a reminder that the shop has closed thus I need to finalise my shopping .Few seconds later a guy called Charles Martins(recieving manager) came shouting at me " cant you see that the store is closed? you should leave the shop now otherwise there wont be any chashier to the till by the time you get to the till'.His rudeness and attitude made me feel so bad for being in the shop.I became scared of even going to get my body lotion and other staff that I still needed to conclude my shopping .I was fustrated and sped to the till just to pay what I had already put in the trolley .</p> <p> </p> <p>I've been to other retail shops where the closing time occur while I am inside the shop ,I never experiance any shouting nor be shouted to leave the shop.</p> <p>All I want to know is :is this how Cape Gate Makro treats its own customers?</p>

0
Replies (4)
Makro
Makro's reply22 May 2017, 07:55
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply22 May 2017, 08:02
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply03 Jul 2017, 15:21
Official

Thank you for your complaint and I am glad that your bad experiment has turned into good. Please accept or apologies for the delay in your delivery.

Regards

Mbali Makhanya

Makro
Makro's reply05 Jul 2017, 15:07
Official

Thank you for you complaint I understand that the store has been in-contact with you and the issue is now resolved

Regards

Mbali Makhanya