disrespect and disregard

My name is Phumzile Tshabangu, and I am writing to express my deep dissatisfaction with the service I received from Makro Carnival.

On the 7th of June 2025, I purchased a Free Runner Training Machine along with other gym equipment from the Makro Carnival store. At the time of purchase, I was assured that my items would be delivered on Monday, 09th June. However, the delivery person arrived with the wrong items, which I promptly rejected and returned.

On Tuesday, I received a call from Makro informing me that the correct delivery would be made on Wednesday. I stayed home the entire day waiting, but no one came. I called the store to follow up, only to be told that the person responsible for instructing the delivery team was not at work.

Again, I was promised that delivery would happen on Thursday (today). Once more, I waited the entire day and received no delivery. When I contacted the store to inquire, I was told that my items had been delivered to a wrong address in Benoni.

Throughout this process, I repeatedly requested to speak with the store manager and left my contact number, but I have not received any response or follow-up. I feel I have been treated with disrespect and disregard as a customer. The lack of communication, accountability, and basic customer service from Makro Carnival has been extremely disappointing.

I am reaching out to you with the hope that something will be done to address this matter urgently. I would appreciate your intervention to ensure that my goods are delivered without further delay and that appropriate action is taken against the poor handling of this situation.