DISREGARD FOR CUSTOMERS!!

I have never had such a bad online shopping experience, like the one I've had with Makro. It's so disappointing that such a big company don't know what they're doing... My business partner and I bought a Cryolipolisis machine on the Makro App on 23rd of May and we received a confirmation email confirming the delivery date as 5th of June. Today is the 12th of June 2025, and we haven't received the machine, not only that, but we have heard nothing from Makro, no email, no text, no tracking information on the app....just complete silence. Instead, we've been the ones calling them and with each call we receive empty promises of an email, that never comes. The problem is that we've waited way too long now, and our business is standing still without this machine. We're losing customers by the day, because we actually started to schedule our customers from the 10th of June, and now we've had to refund those customers. At this point, getting a refund and starting the process elsewhere with another supplier/platform is not an option as it is going to set us back even more, and we won't be able to recover from such a huge delay. We need Makro to contact their seller and deliver that machine to us, as soon as possible. I am the biggest online shopper in my entire family, I have used so many different online shopping platforms both locally and internationally, and NEVER have I EVER dealt with this level of incompetence. MAKRO runs an online shopping platform that they're clearly not in complete control of. The question remains, why venture into something that you clearly don't have an understanding of. Online customers require consistent communication. And the reason we choose to purchase from the likes of MAKRO is because of the reputation of the company, only to be so disappointed. WE WANT OUR MACHINE. MAKRO SHOULDN'T HAVE CONFIRMED A DELIVERY DATE, IF THEY DIDN'T HAVE STOCK OR IF THEY DIDN'T KNOW FOR SURE!!!! This is business is our bread and butter and the treatment from MAKRO has been so nonchalant and blase' , as if we don't mean anything.