Dispecable and unprofessional service from Makro

I took back my camera to Makro on the 19th of Jan after it stopped working in less than a year of purchase,upon handing it back I was told it would be taken for repairs and this would take from 2-.3 days.After over a week I called back today to check what the status is as I have not heard form them and I spoke to a rude Mpho Maphalle who only was not rude but was abrupt, *********** and unprofessional and kept interrupting me while I was trying to explain to him what the matter was.He said it would only be collected tomorrow for repairs and when I tried to find out why it has been at the store for over a week he got very rude and loud and said it was not their fault, the then contradicted himself and said he would check to find out when are they collecting it.It is my son's birthday party next week Sat and I need the camera for the party, at this stage it is just lying at the store for over a week and don't know for sure when it's going for repairs.I did not win this camera,i bought it therefore I expect proper service when the camera stops working in less than a year and no one wants to take responsibility and I have to get such pathetic service to top it off, I need this sorted..