Dismayed by poor service

We visited Makro yesterday, we were so excited about buying an iPhone for our son. Upon arriving at Makro, we were assisted by a guy who went and fetched the iPhone from their storeroom . He did not even finish helping us and allocated us to another employee. They were all clueless when we asked questions about the iPhone 7. The phone was already opened in the box but we took it anyway since my son was excited. Arriving home we realised that there was no charger in the box, there was no wiping cloth, there was no pin to use to open the phone and insert the sim card. We were sold a vodacom starter packer and they told us to find a place or a shop to rica the starter pack. We realised that it was the wrong size of the sim card. I mean, this was beyond disgusting. My child is now dissapointed that he can't even use this phone. This is truly not the service we expected to receive.