WW
Wim W
1 reviews | Active since Aug 2019
14 Aug 2019, 16:29
Dismal service from Makro Online
I ordered and fully paid for a projector online on 6 August. It was ordered from Makro Germiston and scheduled to be delivered to a locker in Centurion on the 14th of August. No updates was received and it was not delivered today as promised. Note that it is now more than 8 days to deliver a stock item 30km away. I logged a complaint, and they'll attend to it within 2 working days. A refund will take longer. Meamwhile I'm losing income as I can not present the training I was scheduled to do. Their follow-up and client support is dismal.
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Replies (2)
Makro's replyOfficial
15 Aug 2019, 08:40Good day Wim,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in this regard. We will follow up with the relevant departmental management for assistance and as soon as feedback is received, we will contact you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in this regard. We will follow up with the relevant departmental management for assistance and as soon as feedback is received, we will contact you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply15 Aug 2019, 08:40
Official
Good day Wim,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in this regard. We will follow up with the relevant departmental management for assistance and as soon as feedback is received, we will contact you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in this regard. We will follow up with the relevant departmental management for assistance and as soon as feedback is received, we will contact you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
WW
Wim W's updateReviewer Update
16 Aug 2019, 09:02Dear Makro Team,
Thank you for your copied an pasted apology. I called the call center number 3 times yesterday, 3 times I was told to hold the line and every time the call was dropped. 2 days after the e-mail complaint was logged - no reply, no call, no options to get it sorted or refunded. And no recourse, the consumer must bend over ant take it.
Makro, Retail Giant, you inaptitude to deliver the product and serviceI even overseas suppliers get right within 7 days is astounding. You are directly affecting my means to provide for my family. I don't want your sincere anything, I need the projector or my money back so I can buy from a supplier who actually wants to do business.
Thank you for your copied an pasted apology. I called the call center number 3 times yesterday, 3 times I was told to hold the line and every time the call was dropped. 2 days after the e-mail complaint was logged - no reply, no call, no options to get it sorted or refunded. And no recourse, the consumer must bend over ant take it.
Makro, Retail Giant, you inaptitude to deliver the product and serviceI even overseas suppliers get right within 7 days is astounding. You are directly affecting my means to provide for my family. I don't want your sincere anything, I need the projector or my money back so I can buy from a supplier who actually wants to do business.
WW
Wim W's update16 Aug 2019, 09:02
Reviewer Update
Dear Makro Team,
Thank you for your copied an pasted apology. I called the call center number 3 times yesterday, 3 times I was told to hold the line and every time the call was dropped. 2 days after the e-mail complaint was logged - no reply, no call, no options to get it sorted or refunded. And no recourse, the consumer must bend over ant take it.
Makro, Retail Giant, you inaptitude to deliver the product and serviceI even overseas suppliers get right within 7 days is astounding. You are directly affecting my means to provide for my family. I don't want your sincere anything, I need the projector or my money back so I can buy from a supplier who actually wants to do business.
Thank you for your copied an pasted apology. I called the call center number 3 times yesterday, 3 times I was told to hold the line and every time the call was dropped. 2 days after the e-mail complaint was logged - no reply, no call, no options to get it sorted or refunded. And no recourse, the consumer must bend over ant take it.
Makro, Retail Giant, you inaptitude to deliver the product and serviceI even overseas suppliers get right within 7 days is astounding. You are directly affecting my means to provide for my family. I don't want your sincere anything, I need the projector or my money back so I can buy from a supplier who actually wants to do business.