Dismal service.
I am so tired of waiting in long ques to get in, and now again to pay. One cashier at business side, only 3 on the normal customers side and it is 27 August. Payday for many. I have stand in this row the past 30 min and it has barely moved. Is is really the same store of a few years back when you would be helped in minutes? No, dismal service or the store manager has no idea what is going on in his store. I am not coming back, hi Checkers here I come! Manager, You should visit Kloppers and see how managers are supposed to walk the isles an see if customers are satisfied. Workers also do not have a good attitude. As if they are doing you a favour!
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Makro's replyOfficial
27 Aug 2020, 15:51Good day Wilna,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from any of our stores. Please leave this with us and we will be in contact with the relevant parties at store to ensure we put the corrective measures in place to better our customer experience. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from any of our stores. Please leave this with us and we will be in contact with the relevant parties at store to ensure we put the corrective measures in place to better our customer experience. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply27 Aug 2020, 15:51
Official
Good day Wilna,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from any of our stores. Please leave this with us and we will be in contact with the relevant parties at store to ensure we put the corrective measures in place to better our customer experience. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from any of our stores. Please leave this with us and we will be in contact with the relevant parties at store to ensure we put the corrective measures in place to better our customer experience. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Thank you for highlighting your concerns with us.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team