Dismal Service

My very first time ordering from Makro Online was a dismal experience to say the least. I placed an order for 20" replacement water filter cartridges on 21 January 2025 and made the full payment. The ad stated the delivery date will be on 25 January 2025. As per their tracking on their site, the order was in progress on 22 January 2025 and on 23 January 2025 the order was packed. On 25/01 I called the Makro call centre as I noticed no traction since 22/01. A call centre agent stated he would escalate. It was now nearing the afternoon of 25/01 so i called them again and I was told that the date specified is an estimated date yet nowhere on the ad does it state that. I called again on 27/01 and yet again no joy whatsoever from anyone. Today (28/01), I received an SMS stating my order has been cancelled and a refund will be done between 5 to 10 days. Makro, you really need to learn something from TakeAlot and the other online stores. Your service really sucks. I will not be using your services again.