Dismal service

Shocking service, I bought a Nescafe coffee machine online on 22nd November, their sales patter clearly says 7-10 days until I could collect. I queried why they had exceeded this period, I am now at 16 days, and nobody could convincingly explain why I don't have it and when I would even get it. This being despite the fact I could have bought one across the counter, as they had availability in store, but not at the "online" price. It was a Christmas gift but I can see Christmas coming and going before I get my purchase. As a global retailer and one of South Africa's biggest, I am very disappointed, if they can't supply they should offer like-for-like.