DISMAL REPAIR SERVICE BY MAKRO

On the 24th of January 2022 we bought an I 7 Lenovo laptop at Makro. After several weeks the laptop started to freeze and our in-house IT department advised that the machine be brought back to Makro to attend to a software issue as the machine was under warranty.

Whilst this took a rather long while, the laptop was booked in by PartServe, jobcard LEJ48378-8 stating that the unit is freezing. Again a long time later we get informed by Makro that we would have to pay close to 4000 Rand to get the laptop back as they had ' to replace a broken screen'. So what started as a software issue now became a broken screen and needless to say that we did not pay and still haven't received the laptop back. The above is a clear case of negligence on the side of PartServe and they least one can expect is that they replace the screen at their cost as they are obviously insured for such mishaps. This however, hasn't happened and one would/should expect Makro as the retailer to step in and either instruct their service provider to replace and repair for free or, even better, Makro should have immediately replaced the laptop with a new unit.

INSTEAD WE ARE STILL WAITING FOR OUR KAPTOP IN GOOD, WORKING ORDER