1 reviews | Active since Jun 2015
Dismal online shopping experience.
Dismal. I regret placing the order on 9 December. After payment confirmation a few days later order reflects as "out of stock". This changed to "packed". Now 12 days in still not a single reply to multiple emails sent. Multiple attempts to call, only 1 answered, to be told that it would be escalated but couldn't guarantee that it would be delivered by Christmas. Quite possible that I will not be able to give my wife her gift. NEVER will I order from Makro online again. For a company wanting to secure the lions share of the online market, they are failing dismally. The multiple negative reviews could explain why the company is struggling. Massmart may want to address the calibre of staff they appoint. Technical (IT and interface) as well as service departments are poor. Best to stick to Takealot.com.
While I appreciate your reply, the item did not arrive as promised. This after spending in excess of 2 hours on the phone in multiple calls to be assured that the gift would arrive yesterday, 24 December, by 16:00. To blame the courier seems like passing the buck. Surely the issue could have been flagged by your system as not having been delivered by the 14th of December, when the order was placed on the 9th, and then follow up could have been done around the 15th. While I am frustrated by the whole ordeal, my children are bitterly disappointed at not having a present for Mom after waiting at the gate for the delivery.
Yours sincerely
Brett S****recht
While I appreciate your reply, the item did not arrive as promised. This after spending in excess of 2 hours on the phone in multiple calls to be assured that the gift would arrive yesterday, 24 December, by 16:00. To blame the courier seems like passing the buck. Surely the issue could have been flagged by your system as not having been delivered by the 14th of December, when the order was placed on the 9th, and then follow up could have been done around the 15th. While I am frustrated by the whole ordeal, my children are bitterly disappointed at not having a present for Mom after waiting at the gate for the delivery.
Yours sincerely
Brett S****recht