Dismal. nNver again. A total disgrace. ***** ????

I returned an appliance that I bought online from Makro . It was returned before 2 weeks. it's in the original packaging an d unused . it would be impossible to re-pack it if it was taken out the box. I'm waiting for a refund. They have not communicated with me. I logged into my Makro profile today and found out that his order/item cannot be returned. The order was made on Online order #MAK*** 22 October 2024. It was returned less than 2 weeks after this. is this legal ? Take a lot specify that items are not refundable. Makro did not state that this item is not refundable .They have not contacted me. I think this is technically theft. Maybe worth making a case of theft at the SAPS.