Dishonourable business practice Order number

Item: Makro
Rating: 1
Author: Phillip M

Makro has made me extremely unhappy. I placed order number MAK*** on 19 November. This morning they call me to say the item I ordered has been discontinued and they will refund me. Why advertise a discontinued item and why accept orders for said item. This constitutes offer and acceptance and creates a valid contract which must be honoured. Secondly this constitutes opportunity cost in that I lost the opportunity to shop for the item elsewhere and take advantage of Black Friday opportunities. Thirdly there are interest costs implications in my favour or in the bank's favour. Makro can keep its apology, it does not benefit me in any way.

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Replies (1)

Makro's replyOfficial

04 Dec 2019, 12:59

Good day Phillip,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply04 Dec 2019, 12:59

Official