1 reviews | Active since Mar 2010
Dishonest business practise
<p>I bought a very expensive tablet computer at Makro on the 24th of August. At home I soon found it to be faulty. I immediately packed it back in the box and returned it to Makro. They flat out refused to exchange it for a working one, or refund or credit me. I spent two hours at the returns begging them to exchange my faulty tablet that I had returned in all its original packaging in good order. I was sent from one end of the store to the other, with no-one willing to take responsibility. They looked at the tablet and admitted it was faulty yet they still refused to exchange it. The have a sign in the store "guaranteeing peace of mind" and promising to exchange or refund any faulty item. This is a lie! I was so stressed out by my experience that I actually cried! I want to warn everyone NOT to ever buy from Makro, especially high-end electronics. They will **********ly take your money and sell you broken goods under false pretences. I am now stuck without a tablet and am out a large amount of money, all thanks to Makro. Be warned, stay far away from Makro!</p>
Makro and Pinnacle Africa are committed to complying with the CPA. Due to the nature of the product Pinnacle Africa has the right according to CPA to assess the product from a manufacturers view and give feedback to the customer within 10 working days. This means that shoulda product be purchased and the seal is broken and the customer returns the product the following process has to apply:
Makro store to contact Pinnacle Africa(0 ********** 5), during office hours Monday to Friday. If product is booked in with Makro during the course of a weekend then on Monday morning the call must be placed with Pinnacle Africa for them to book courier.
All units returned to Makro must be logged with Pinnacle Africa for assessment –no exceptions and Makro to supply below information.
a) Make
b) Model
c) Serial number
d) Fault description , Password (if customer has password on product)
e) POP ( proof of purchase ) Makro Invoice
f) Makro staff must inform customer to backup information as information can be lost.
g) Assessment/repairs
Regards
Mmule Moropa
Makro and Pinnacle Africa are committed to complying with the CPA. Due to the nature of the product Pinnacle Africa has the right according to CPA to assess the product from a manufacturers view and give feedback to the customer within 10 working days. This means that shoulda product be purchased and the seal is broken and the customer returns the product the following process has to apply:
Makro store to contact Pinnacle Africa(0 ********** 5), during office hours Monday to Friday. If product is booked in with Makro during the course of a weekend then on Monday morning the call must be placed with Pinnacle Africa for them to book courier.
All units returned to Makro must be logged with Pinnacle Africa for assessment –no exceptions and Makro to supply below information.
a) Make
b) Model
c) Serial number
d) Fault description , Password (if customer has password on product)
e) POP ( proof of purchase ) Makro Invoice
f) Makro staff must inform customer to backup information as information can be lost.
g) Assessment/repairs
Regards
Mmule Moropa