LM
Letisha M
1 reviews | Active since Sept 2024
30 Sept 2024, 12:17
Disgustingly Useless and Pathetic
Makro is useless. I placed an order,waited long for it to be delivered .After a long wait some items are missing. The help desk does not assist,WhatsApp help does not assist after falling and messaging multiple times.
So very very useless Quick to take money ,but cannot deliver proper customer service.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
30 Sept 2024, 14:42Good day Letisha,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply30 Sept 2024, 14:42
Official
Good day Letisha,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
LM
Letisha M's updateReviewer Update
01 Oct 2024, 07:36This is what I have been hearing from your helpdesk but no help has been received..how are you going to deal with the problem if you don't know who I am,what my order number is etc?..Are you going to ask for my contact details? how do you plan in resolving this without my information?
LM
Letisha M's update01 Oct 2024, 07:36
Reviewer Update
This is what I have been hearing from your helpdesk but no help has been received..how are you going to deal with the problem if you don't know who I am,what my order number is etc?..Are you going to ask for my contact details? how do you plan in resolving this without my information?