Disgustingly poor customer service.

I have lodged a complaint to the complaints department at Makro and the email was only forwarded to the relevant branch.

This was around 10 days ago and I have sent 2 emails in between to follow up but Makro chooses to ignore it and gives me no reply at all. Makro policy dictates that they will get back to you 24 - 48 hours from receiving the email. Clearly they cannot even follow their own policies so why would they care about the customer?

This is a company that clearly does not care an ounce about their clients and we obviously mean absolutely nothing to them.

This is not what I expect from a big company like Makro