Disgustingly Bad Service

I do a lot of online shopping, thankfully little through Makro. In the past year or so I have bought twice from Makro online, and twice I had issues where I had to do most of their work. I will not mention the first, however towards the end of July I bought a Bennet Read vacuum. When I opened and 'tried' to assemble it, I discovered that a part was missing - and so began time from hell. I call the customer care line and told them my issue. They suggested that for speed purposes I contact the actual branch directly. I accepted this and they put me through to Riversands Makro. Switchboard answered pretty quickly, but then I was on hold for upwards of 20 min or so (at this point I did not know which branch I was connecting too. Eventually...I was answered and had to explain the issue a 2nd time. Initially he said he said that the parts were there and he would have them sent to me (of course I had not told him which parts were missing). I mentioned my hesitance that they may very well have sent me a 2nd Hand unit. After a while the gent called back and said that his supervisor had agreed and would send a replacement unit. Well, over the next few days, waiting for promised calls to up to date me on the delivery person's number (I was led to believe that it would be delivered Saturday), and then getting a call to ask whether I would be at home to receive the replacement but then a big fat NOTHING (this on Sunday so I cancelled my plans)!!! Monday I called the branch again...and again...and again... And eventually I was promised that the replacement unit would be delivered the next day - Tuesday. Oh boy!!! Well, yes, the delivery person arrived to pickup the faulty unit - now I had been led to believe that he would be swopping out my faulty unit - NO!! In all his wisdom he decided I was closer so he would come to me first. To cut a longer story short - yes I eventually received the new unit (and I hope it was new) and all the parts were there. I have subsequently NOT had any follow up from Makro to check if all things are ??OK?? not even as much a 'lollipop' to say sorry that we could not do our job without your constant calls. Call centre NEVER got back to me... TakeALot may very well be more expensive, however there is never been an issue with a replacement when there was an issue - Makro can learn from them...