Disgustingly bad service

Hello Paul van Eden,


The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.

We assure you that this is not the standard we train or expect from any of our team members.

Our end controllers concentrate on two angles and track the number and value of errors they detect where customers would have overpaid and where Makro would have lost due to error or *****, and we believe that this vindicates our reasons for performing this function. We have just replace the pen system with the scanner.
We try and ensure that all customers have a safe and pleasant shopping experience.

When you do visit any of the stores and you have to queue for a long time, please do not hesitate to ask for the store Executive Manager and address the issue in store with them.

We appreciate your custom and we hope that you will remain a customer of Makro.


Regards
Mmule Moropa