JS
JOHN S
1 reviews | Active since Nov 2018
21 Aug 2019, 12:59
DISGUSTING WARRANTY BY MAKRO AND BOSCH
AS PER MY FIRST COMPLAINT AGAINST MAKRO WHEN HAVING RECEIVED A BOSCH FRIDGE IT TOOL MY COMPLAINT TO HELLO PETER TO GET SOME ACTION AFTER WEEKS OF TRYING. THEN I WAS TOLD TO CONTACT BOSCH WHO SAID I NEEDED TO PAY FOR A TECHNICAL VISIT TO ASSESS A FLAW IN THE DOOR FINISH! AFTER EMAILS THEN TO BE TOLD IT WOULD GO TO MANAGEMENT. I TOLD THEM I WOULD BE AWAY FROM TODAY FOT A MONTH AND NOT IN SIGNAL RANGE FOR AT LEAST THE FIRST WEEK - WAS TOLD THEY WOULD"TRY". NOTHING - DISGUSTING FROM BOTH COMPANIES
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
21 Aug 2019, 16:20Good day John,
Thank you for taking my call. We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in-store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided in 24 hours from now.
Kind Regards,
Makro Hellopeter Team
Thank you for taking my call. We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in-store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided in 24 hours from now.
Kind Regards,
Makro Hellopeter Team
Makro's reply21 Aug 2019, 16:20
Official
Good day John,
Thank you for taking my call. We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in-store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided in 24 hours from now.
Kind Regards,
Makro Hellopeter Team
Thank you for taking my call. We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in-store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided in 24 hours from now.
Kind Regards,
Makro Hellopeter Team