Disgusting Service worst ever

I purchased a Gezbo in Novemeber 2017 , only opened the item in 2018 Feb only to find it being a rejected item, i took the item back to the store on the 11th of FEB and Not even the manager could help me replace the item as he says that i had to send it in for assessment, He told me that it was going to be sent in on Monday the 12th of Feb and i will be updated VIA SMS , i called in numerous times following up on my Item only to find out that it was only sent on the 03 of March for assessment almost a MONTH! Makro Staff is full of lies do not ever purchase from MAKRO CENTURION every1 in that store lies and for such a big store all the worry about is Money and not the customer, they are really unhelpful staff and will do nothing to help as it was my SONS 3rd BDAY on the 11th and that was my reason for the Purchase and the where down right blunt and cold towards me worst customer service ever please consider Game Store when purchasing items as they staff are really friendly and really really helpful MAKRO is by far the worst store i ever dealt with, PLEASE DO NOT GO TO MAKRO CENTURION EVER