DISGUSTING SERVICE! WANT THE REFUND OWING TO ME!!

Placed an order in April. 2 weeks later sent a formal complaint. No response from branch or head office. Head office states that they cant do anything without a response from branch. We went to the branch to collect order personally as branch manager was off sick after arranging collection of the order. Go to branch to collect order with all my specials (more for less). Received incorrect quantities, resulting in higher cost intended for items. Then to top it all off, 2 weeks later havent received refund foe items notnon stock and delivery fee. Still no response and still waiting. Will never support Makro Woodmead ever again!! Get your **** together Makro!!!