Disgusting service received from Makro online, customer service and Makro Alberton

Makro

Purchased luggage on the 5 december from Makro online it's the 23rd and nothing. I have been following up since the 18th, i get told i would get a call back nothing. I even tried head office they dont answer. I requested my order to ge cancelled on Thursday 19th Dec, was told it was escalated... nothing was done. I said i wanted an immediate refund, still nothing, so i don't have luggage to go on holiday and i dont have money to buy new luggage.

Left a message with Pamela on the 19th @ 8h14, still waiting for a so called team leader to call back

10h52 on 19.12.2024 called head office no answer. 11h07 called head office again 12h45 left a message for someone in charge to call me Ref *** 20.12.2024 spoke to Rupense waiting for a call back 16h28, no call back and held on for 25 min held on for they never came back to me. Also spoke to Nomvula 20.12. Still waiting for a call back. 23.12.2024, spoke to Kamagelo, said she would try get someto help. Still nothing. So I called Alberton branch, receptionist keeps cutting me off, so I drove to Makro saw Thobile, gave her a piece of my mind. She told me ahw would have to contact the 3rd party, I told her I did call and there is no contact number but why is that my problem juat pay my money back. She called me at 15h15 to say she still doesn't have an answer. Why can't management make a decision and pay me my money back. The service is a disgrace. And I'm out of pocket and no luggage. This is how the staff wipe their ****s on the customers