Disgusting service never buy appliance from Makro go to your nearest supermarket and all manufacturers please change this unfair process of Makro and protect your brand name

Disgusting after sale service. We bought a Russell Hobbs kettle. from Makro. A week later the kettle would not switch on. Got to Makro and found the process is that they will need to send it in for repairs and it take up to 6 weeks. I asked her if the rule apply to a brand new kettle and she said yes that is the policy and procedure. I said to her which means I need to buy another kettle with money I dont have. I said I prefer to contact Russell Hobbs cause Makro is damaging their brand name. I said I bought in my lifetime kettles at local supermarkets and if there was problems and it is within its gaurentee they exchange it immediately. Babies formula and cereals and utensils needs boiling water not a pot of hot water from the stove. As low income people cannot afford to buy another kettle. Long story short I walked out with my broken kettle. Murphy law things happened and I never got to phone Russell Hobbs cause my sister sponsored me a kettle . Then towards the end of last year I cleaned out my cubbards and there I found the broken Russell Hobbs kettle in the box in the cubbard. I was so happy to found it was a 2 year warranty. Off to Makro again. Now I felt happy to wait 6 weeks for repairs. The date was the 19/11/2020. Today the 15th Jan I am still waiting for the kettle to be repaired. Hazel told me she will e-mail me the repaires bank account and once the R120 is paid she will speed them up to have it repaired and collect the kettle for me on Friday. I said Hazel but why do you need to speed them up is the kettle not yet repaired. Then she changed her story. No their delivery vehicle only collect items from this repairer on a Friday.