1 reviews | Active since Mar 2022
Disgusting Service Makro Woodmeade
I went to Marko Woodmeade 24th March 2024 to review their television specials. Upon arrival I was assisted by a gentleman, I was comfortable with what he had suggested and advised him that I would be back on the morning of 28 March, I had asked him many times, if I arrive early would he be able to deliver on the same day. He further advised that the special on the Samsung QLED included free delivery and installation. I arrive on 28 March as promised to purchase this 20k television. Upon arrival at 9am, 30 minutes after the store was already open, there was not a single person to assist, after asking the cashier to assist, a very nice gentleman came through to assist. He was helpful. I then ask for the delivery and the same gentleman who I met on the 24h March, is a contractor for Bling, I ask him for delivery only and not installation. The gentleman who I assume is a Samsung contractor as he was wearing a Samsung branded shirt tells me that deliveries are scheduled, so my next question to him, is why was I not told this before I paid for television. Why was I not advised of this when I asked on the 24th. The worst part is that now this Samsung employee is telling me they can only deliver 6 days later. There was no apology, they just stood there saying oh well you have to wait. The Samsung employee proceeds to tell me that the Bling employee was not aware of the delivery process. So my question is, why are you allowing people to lie to customers and misrepresent something for a sale. Ironically this was only told to me after I pay the the television. If I had known, I would have taken my money to a store that has more diligence and customer service. This has got to the worst service I have ever recieved. I am absolutely disgusted!!!
