Disgusting Service Makro Springfield

Hi

I placed and online order on Sunday. It was due to me on Tuesday. I received an email on stating order is delayed.

I called the makro call center on Wednesday to ask what is the status of my order they advised me they are back logged but have 2-5 working days to fulfill my order should be delivered by Thursday or Friday latest. I called the makro call center again yesterday and the guy asked me to speak to store directly as there is s hold up in store.

He gave me Makro Springfield's number. I called multiple times no answer. Eventually got through and asked for the online department they keep transferring you to departments with no answer. I then left my name number and makro order number with he lady at the switch board named Ayesha and asked her to get the online department to call me back urgently. After 30min I called back after not receiving any calls and asked for the store manager, the switchboard operator put me through to a lady by the name of Trudy she told me she is the GM. I proceeded to tell her my issue and she said she will look into it and get back to me. I explained to her that I was willing to come in yesterday (Thursday) to fetch Gazebo from store.

She did get back to me and advised me that the Gazebo will be delivered to me today (Friday) . I asked her if I could hold her against her word she advised me if anything were to change she will call me. She asked me to wait for delivery sms.

I didnt receive a delivery sms this morning so I tried calling the store around 10am. I asked them to put me through to online department. No surprise there was no answer. I called back and asked the switchboard operator Belinda to hand my details through to the online department and GM Trudy its urgent.

After about 45min or so I received and sms and email saying my order was collected by courier. So I was expecting Wumdrop who always delivers my makro orders from store to deliver, only to receive a delivery confirmation from the courier guy. I went to track the parcel and it wasnt in transit or our for delivery. I sent Courier guy a WhatsApp message they advised me that the delivery will only be delivered next week Wednesday or Thursday!

I called Makro Springfield multiple times and no answer. I had to call Makro Amanzimtoti to ask them if theres another number and the love switchboard operator there advised me there isn't another number but she will call and check if somethings wrong.

I tried calling Makro Springfield after a few min and to my surprise the switchboard operator answers. I asked her if theres something wrong with their line or what she just says "not that she is aware of very rudely". I asked her to put me through to Trudy. I explained to Trudy about the delivery she advised me that she spoke to the online department manager yesterday and he advised her it will be delivered to me today.

She told me she will get back to me. I waited and while and called Springfield again to ask for store manager because I wanted the store manager to know how *********** their staff is from switchboard to the GM of his store. Only to be transferred back to Trudy. She then explains to me that she is the GM's assistant. So I was confused because yesterday she told me she is the GM. I explained to her I want to speak to store manager and she tells me store manager cant help me im not the only customer having delivery issues. I continued to ask her for store manager then says she will pass on my query but store manager isn't available.

I am absolutely shocked and disgusting with Springfield Makro's pathetic service. Honestly my opinion yourll shouldn't have reopened that store if they this useless! Its such a shame Makro Amanzimtoti didn't have stock of Gazebo because they always deliver on time no issues from store level. I never shopped at Springfield and im glad I didnt. Its my 1st time and this is the service? Disgraceful!

That whole store is a bunch of unprofessional, *********** idiots who all deserve to be fired and replaced with more deserving people in the country who are unable to get jobs but deserve it. While these lazy people sit behind the desks and dont know hoe to do their job. They lie to customers about their titles, lie about delivery queries, dont answer calls.

Its the store managers job to get involved when a customer isnt happy and has been through the right channels and still isnt getting any good news. All these people shield the store managers like they ****** royalty or something. Its their job stop to make sure customers are happy and frankly if they are unable to do that they don't deserve to be store manager. Store manager isn't only for staff but customers too and as far as im concerned customers trump staff.

I understand it was black friday but Makro should have planned better to make sure every customer gets their delivery on time, employ more staff at this time to assist with queries, etc. Also yourlls issue is not mine. By Trudy mentioning im not the only customer, I dont care about other customers. I care about my order and what is owed to me.

Such a shame that due to Makro Springfield all the Makro's get a bad name.

Hopefully the Springfield Makro Store manager is now available for chat after this informative complaint about his/her pathetic store.

DO BETTER MAKRO!!!