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adhir K

1 reviews | Active since Aug 2011

04 Feb 2020, 15:37

DISGUSTING SERVICE MAKRO CENTURION!

Makro centurion I am disgusted by your appalling service i have received over the last 2 months, my TV set is still under warranty i have dropped it off at makro centurion on the 15th of December, i was told that they will get back to me within a week and my TV will be ready in 4 weeks time.....the TV is now with them for over 8 weeks, iv had no communication until i started to make some calls to find out whats going on.....infact if i never called my TV set would still be lying in makro centurion warehouse, you guys are disgusting piece of *****, i gave yourl the last chance on friday wereby a gentleman by the name of azakiel called me and bgged me to give you guys another chance of which i did.......to show me your piece of **** customer service you guys still did not deliver my TV SET ON THE 31/01/2020 but you guys couldnt care less to even give me a phone call, that was the last chance i give you guys, i have been patient with you and all i get back is lies, i have spoken to numerous managers, stuff etc but get no were, ponsto, nombuso, azakiel, all *****!!!! please replace this tv set as it is still under warranty and over th 21 day period check up time! I AM TIRED OF YOUR BULL****!

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Replies (1)
Makro
Makro's reply05 Feb 2020, 11:24
Official
Good day Adhir,
 
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Please note that we are currently liaising with senior management from our Centurion branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
Once again we do apologize for the inconvenience caused throughout your journey with us. 
 
Hope you find the above in order. 
 
Have a wonderful day. 
 
Kind regards
Makro Hellopeter Team