DISGUSTING SERVICE, LIES AND EMPTY PROMISSES

I'm writing on behalf of our company since I am the one ordering on behalf of our company. We placed an online order with Makro on the 4th of Oct 2024. Our groceries was only delivered on the 11th of Oct 2024, only 3 boxes were delivered and when opening the boxes we realized that some of the items we ordered and paid for were short. I then contacted call center and I was told that the matter was escalated to the relevant store Makro Riversands. I kept on following up the whole of last week without getting any joy from the store. Fast-forward yesterday 21.10.2024 we were told that the groceries were delivered on Friday 18.10.24 which it was a lie. I spoke to Ronald from the store who said he's the manager he was also adamant that it was delivered on Friday, only to find out nothing was delivered, He promised that they will deliver yesterday and as I'm typing this message we are still waiting for the delivery. The LIES and empty promises is what makes us upset more especially from a big company as Makro. We are rather disgusted with the service and actually thinking of taking our support to another company which values their customers.