PD
Premilla D

1 reviews | Active since May 2016

20 Sept 2019, 20:20

Disgusting Service, *********** staff

Sadly Makro does not take complaints seriously, yet the complaint was very serious. A lady contacted me after two weeks and her excuse was that she was on leave so her email was not manned. But pleasant as she was, her promise did not materialise. She promised me that the 3 departments which I complained about will contact me individually to sort out my complaint. However to date, NO ONE has contacted me so it is very clear that two weeks down the line, Makro cares a damn about its loyal clients.

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Replies (1)
Makro
Makro's reply21 Sept 2019, 12:59
Official
Good day Premilla,

Kindly accept our apologies for the delay in this regard however, please be advised that the store is currently dealing with your matter and the soonest has been finalized, they will contact you.

Kind Regards,
Makro Hellopeter Team